Account Deletion Form

Effective Date: 01 March 2025

At OnCab, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide while using our online cab booking service. By using OnCab, you consent to the practices described in this policy.

Introduction

Your privacy and safety are our top priorities. This Privacy Policy explains how we collect data, use, store, and protect your information when you use our app, as well as how you can manage or delete your data.

1. Information We Collect:

• Chat Messages: Exchanged within the app and stored on servers.
• Photos: Submitted for verification purposes.
• Email Address: Used for account creation, verification, and communication.
• Phone Number: Required for user verification and communication.
• Address: Collected for service purposes and user identification.
• Vehicle Information: Includes vehicle registration, photos, make, and model for verification and safety.

2.How We Use Your Data:

We Collect this information to

• Core Functionalities: Enable chat and safety features.
• Verification Ensure secure environment for users and their vehicles.
• Fraud Prevention: Enhance safety for all users.
• Communication: Provide important updates and respond to support inquiries.

3. Data Storage and Security:

• All data, including chat messages and personal information, is securely stored on our servers. We employ industry-standard encryption, access controls, and regular audits to protect your information.

4. Data Retention:

• Chat Messages: Retained as long as your account is active.
• Verification Data Retained for as long as required to ensure user safety and compliance with legal obligations. Upon account deletion, all stored data, including chat messages and verification details, will be permanently removed from our servers.

5. Your Rights:

• Access Your Data: You can view and update your information within the app.
• Delete Your Data: You may request deletion of your account and all associated data by contacting us through our account deletion form.

6. Third-Party Sharing:

We do not share your data with third parties unless required to:

• Comply with legal obligations.
• Address fraud prevention or safety concerns.

7. Safety Measures:

To ensure user safety, we use the collected information for verification purposes and to prevent any potential mishaps or fraudulent activities.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through the app or via email.

9. Location Data We Collect

We collect location data to enhance your ride-hailing experience and ensure accurate and efficient service delivery. This includes:

Precise Location: We collect your real-time GPS location to facilitate driver matching, provide accurate pickup and drop-off locations, estimate arrival times, and enable seamless ride tracking.

Background Location: If you grant permission, we may collect your location even when the app is not actively in use. This ensures continuous ride tracking, improves route optimization, and enhances the reliability of our services.

By allowing location access, you help us provide a better, safer, and more efficient ride-hailing experience.

How We Use Your Location Data

We use location data for the following purposes: To enable real-time ride tracking and accurate pickup/drop-off. To provide estimated time of arrival and optimize routes. To enhance passenger safety and driver navigation. To comply with legal and regulatory requirements.

How You Can Control Your Location Data: You can manage or revoke location permissions at any time through your device settings: Android: Settings > Apps > OnCabPro > Permissions > Location iOS: Settings > Privacy > Location Services > OnCabPro If you choose to disable location access, certain features of the app may not function properly.

How We Share Your Location Data: We do not sell your location data. However, we may share it in the following cases With Drivers: Your pickup and drop-off locations are shared with assigned drivers to facilitate rides. With Service Providers: Third-party mapping and navigation services may receive location data for route optimization. With Authorities: If required by law for safety, fraud prevention, or compliance purposes.

Data Security for Location Information: We implement security measures to protect your location data from unauthorized access or misuse. However, no system is completely secure, so we encourage users to take precautions when sharing location information.